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FAQ

Getting Started

Kaspr allows you to retrieve the contact details by browsing their LinkedIn profiles. Want to know more about Kaspr ? Check all the questions here !

To register on Kaspr, you have to go to app.kaspr.io and fill in the form. Once you have confirmed your email, you have to download the Google Chrome extension and connect with you LinkedIn account. Your registration is now finished, welcome to Kaspr !

To use Kaspr, you must download the Google Chrome extension. Once the Kaspr google chrome extension is downloaded, you have to go on LinkedIn. A pop up will show up to connect your Kaspr account to your LinkedIn Account. You should notice that your email's regsitration on Kaspr is not necessary the sames than you Linkedin's email.

Yes! Register for free and receive up tu 50 free credits to use the platform. You will get access to the contact information, lead management, Export CSV

A credit is a means of payment that you can use in exchange for information. A credit corresponds to a contact information. With 200 credits, you get the information of 200 people. To discover the information, simply press "Discover".

Advanced search allows you to get access to more information than the previously provided. The technology focuses more on the phone number to provide you the most accurate data. By using the advanced search, it would cost you 1 more credit in case we find more information.

To remove a member log into your Kaspr dashboard, click on the home tab and then on “my team”. Once there you can click on the profile that you would like to delete.

Kaspr is a Google Chrome extension that displays the contact information of your future contacts by browsing directly to LinkedIn. That's why you won't be able to use Kaspr's features if you don't link your LinkedIn account during registration! Visit our knowledge base for more information: https://kaspr.io/how-to-connect-kaspr-on-linkedin/

Features

Kaspr offers you different features

Download the Kaspr's chrome extension here You can get the email addresses and numbers of your prospects directly by browsing their LinkedIn profile. To do this, use our Widget directly from LinkedIn or SalesNavigator. You can find all the information you need on the Kaspr widget here

Automate your prospection by creating workflows! 3 different types of workflows are available : LinkedIn, Enrichment and CRM. LinkedIn : Send automatics invitations and messages to your prospects! Enrichment : Export a list of contacts from LinkedIn and enrich them with their emails and phone numbers! CRM : Export the enriched contacts to your CRM without any effort! Find our tips on sales automations here : https://kaspr.io/category/knowledge-base/sales-automation/

Kaspr integrates with your favorite tools: Hubspot, SalesForce, PipeDrive, SendInblue, Lemlist and Zapier. To integrate your leads with your CRM, simply log in from your dashboard. You can find everything you need to know about integrations on our knowledge base : https://kaspr.io/category/knowledge-base/integration/

It is possible to process bulk data. For more than 1500 contacts sought, you can call our service. For more information contact us at contact@kaspr.io

Retrieve data of business's prospects and companies. Kaspr API enables you to enrich B2B contacts with emails and phone numbers. Contact us on contact@kaspr.io for more information !

You can export your contacts to your CRM or as a CSV file. Kaspr allows you to integrate with Hubspot and salesforce. In order to export your leads, go to the leads tab in your dashboard and then click on the Export CSV button or on the CRM you chose to integrate

Account

Check all the informations regarding your Kaspr Account !

Yes! Register for free and receive up tu 50 free credits to use the platform. you will get access to the contact information, lead management, Export CSV

You can't. We only accept professionnal email adress for registartion. A professional email address is an address attached to a domain name that belongs to your company. @gmail.com , @sfr.fr @yahoo.fr and fake email such as @protonmail.com are not allowed for the registration

In order to reset your password, you need to go to the login page and then click on forgot password. You will then receive a link to your email to change and reset your password.

To Disconnect you Linkedin account from Kaspr, go to your Settings > Integrations > Linkedin and click on disconnect. If you have an active workflow while disconnecting your LinkedIn account, it will automatically, stop your automation.

To join an organization, you can send a request to the administrator on app.kaspr.io/organization. If you already have been invited, you can just accept the invitation.

CAUTION : Once an organization is deleted it cannot be recovered. Permanent deleting this will immediately delete its data, all the saved leads, workflows, and your credits. This action cannot be undone. You’re going to lose all the data, leads, workflows associated with it. To delete your organization, go to Organization > Delete and follow the steps

CAUTION : Once an account is deleted, it cannot be recovered. Permanent deleting this will immediately delete its data. This action cannot be undone. You’re going to lose all the data associated with it. Once you have deleted your Kaspr Account, you won't be able to create again an account on Kaspr with the same email address.

For discount coupons, you just need to choose and select the plan that suits you. A space to enter your code will automatically be displayed. Then follow the payment procedures. The offer will automatically been applied. If you have any issue please contact the support.

Yes, if you subscrive to Kaspr, all the members of the organization need to have a licence, admin included.

Subscriptions

All advices and questions regarding subscriptions

Our monthly subscriptions are non-binding and tacitly renewable every 30 days. Unused credits are accumulated the following months until you cancel your subscription.

Our annual subscriptions are non-binding and tacitly renewable every 360 days. When you purchase an annual subscription, you get all your yearly credits automatically added to your account upon receipt of payment.

You can choose the plan you want regarding the number of users or the number of credits you want. For example, you are 3 in you team and want 300 credits per month, then you can subscribe to 3 monthly enterprise licences. If you are 3 but want 500 crédits per month, you can subscribe to 5 monthly enteprise licences. All the credits will be gathered in the same organization. If you are 3 but want 150 crédits per month, you can subscribe to 3 monthly startip licences.

You can upgrade your Kaspr subscription at any time on your personal dashboard. You just need to go on the billing tab and pick the plan that you would like to change to and the number of licences needed.

Your payment method is by card ? Your Kaspr account will be updated upon receipt of payment. You will receive your invoice as soon as the payment has been accepted.

Your payment method is bank transfer ?Confirmation from your bank may take 2 to 5 days. Your Kaspr account will be updated upon receipt of payment. You will receive your invoice as soon as the payment has been accepted.

To change your credit card, you need to be admin of your team. Then go to "Billing" and Update your payment info.

To have access to your invoices, you need to be admin of your organization. Your invoices are available on your dashboard , on the Billing tab.

To cancel your subscription, you can directly go in the payments tab on your dashboard and select the button "cancel my plan". You will get access to your leads and credits until your renawal date.

Legal

Kaspr uses technology intelligence that allows it to retrieve contact information in real time from the web. The data collected by Kaspr is available on the web. Kaspr temporarily records certain data for the operation of its service.

Kaspr is fully committed to the principals of the GDPR guidelines. All of Kaspr’s data processor providers have been checked to be GDPR-compliant.

Kaspr respects your privacy. Kaspr provides contact information. To opt out, you can directly send us an email at privacy@kaspr.io with the object line “Opt-out Kaspr”. You request will be considered as soon as possible. Or you can make your request directly via this link.

Our Data Processing Agreement here.

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