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Kaspr Privacy Policy

Last updated June 2024

This privacy policy is also available in French (Politique de confidentialité), Spanish (Política de privacidad), Deutsch (Datenschutzerklärung) and Dutch (Privacybeleid).

1. INTRODUCTION
Who are we? We are KASPR SAS (“KASPR”, “we”, “us”, “our”), a limited company registered in France. Our company is registered with the Registry of Commerce and Companies of Paris under the number 843 898 396, having its registered office at 8 rue Dunois - 75013 Paris (France). We are the data controller of your personal data because we decide the purposes and means and of the processing as detailed in this policy.
What’s this policy about?

 

KASPR respects your privacy and is committed to protecting your personal data. Please read this policy carefully as it explains how we use your personal data when we provide you with access to our website and/or to our other online services (together the “Services”).  

If you are not an existing or potential customer, this policy also explains how we process personal data about you which may be included within the business profiles we make available to our customers (see section 3 of this policy). You can opt-out at any time from our sharing your personal data with our customers by completing this form: opt-out.

We keep our privacy policy under regular review. Historic versions can be obtained by contacting us at privacy@kaspr.io.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect and/or share personal data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
How do you contact us?

If you have questions about this policy or to exercise your rights related to your personal data, please write to us at: privacy@kaspr.io.


If we can’t resolve your issue, you can file a complaint with your local data protection authority (e.g., if you are in the UK, the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns; if you are in France, the “Commission Nationale de l'Informatique et des Libertés (CNIL)”: https://www.cnil.fr/). 
What are your rights?

If you are based in UK, EU or EEA, you have the following rights on your personal data, although these rights may be limited in some circumstances:

  • Your right of access - You have the right to ask the confirmation on whether we process your personal data including information on the use of your personal data (as provided in this policy) and you have the right to ask copies of your personal data. 
  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us in a structured, commonly used and machine-readable format to another data controller where technically feasible, or to you, in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. In particular, you can object to the use of your personal data for direct marketing.
  • Your right to deletion - You have the right to ask us to delete your personal data in certain circumstances.
  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate or incomplete.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. 
  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

 

If we rely on your consent to process your personal data, you can withdraw consent at any time, without this withdrawal affecting the lawfulness of the personal data processing operations previously carried out.

Depending on your country of residence, you may have additional local rights with respect to our processing of your personal data. For example, if you are based in France, you can define either general or specific guidelines regarding your personal data in the event of your death (e.g., their deletion or transmission to any person of your choice). You may revoke your instructions at any time.

If you wish to exercise your rights, please write to us at: privacy@kaspr.io.

 

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


You are not required to pay any charge for exercising your rights. If you make a request, we try to respond within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

 

2. PERSONAL DATA AND HOW WE USE IT (FOR OUR WEBSITE VISITORS AND CUSTOMERS)
Your data How and on which bases we use it Sources and recipients
Enquiry data (information we receive when you get in touch):
  • Name
  • Location and contact details
  • Other personal data you send to us as part of enquiries.

How long we keep this

We keep your enquiry data until we fully process your enquiry and, beyond, during 5 years from our last contact with you for evidence purposes only. 

We collect and process this information to respond to your enquiries.


Legal basis


If you are an existing customer, we process your enquiry data in accordance with the terms of our contract with you, in particular where we need this information to provide Services to you, including our customer support.


We also use your personal data to pursue our legitimate interest to understand our customers and improve our website and Services, by taking on-board your feedbacks.


If you are a potential customer, we process your inquiry data to take steps at your request prior to entering into a contract.


More information


You may be required to provide us with certain additional information for us to respond to your enquiries.
  

Sources

We collect this information from you

Recipients

We may store this information with our suppliers, including, in particular, HubSpot Inc. and Userback Pty Ltd.  

Account data (information we receive when you enter into a relationship with us, set-up and use your account via our Services):

  • Username
  • Name
  • Preferences (such as language, features, and other settings)
  • Email, phone, employer, and address details
  • Billing information (amounts, invoices, billing frequency, records of payment)
  • If you choose to connect your social media accounts to our Service, we may collect basic information from that social media platform such as your name and location. 


How long we keep this


We keep your account data during our relationship with you and, beyond, for 5 years from when our relationship with you ends for evidence purposes only and for 10 years from the end of the relevant fiscal year for personal data retained for accounting purposes. 

 

We collect and process this information to manage our relationship with you, set-up, maintain, administer and manage your account and the associated Services, to process and fulfil your orders, to communicate with you regarding purchases, support, feedback and enquiries, to let you know about security, privacy and any other announcements relating to the Services that might interest you, for billing and accounting purposes, for complying with our legal obligations and to respond to your enquiries.  


Legal basis


If you are an existing customer, we process this information in accordance with the terms of our contract with you (where we need this information to provide Services to you including our customer support). 
We process certain billing information to comply with our legal obligations include our accounting and tax obligations.
If you are a potential customer, we process this information to take steps at your request prior to entering into a contract.
We also use this information to pursue our legitimate interests in responding to enquiries, detecting and preventing fraud and unlawful activity which may jeopardise or negatively affect the Services, enforcing our rights and the rights of others, and to understand our customers and improve our Services (for example for testing, research, and statistical analysis).

 
More information


You may be required to provide us with certain additional information for us to respond to your enquiries. 

Sources
We collect this information from you
Recipients
We may store this information with OVH Limited and  MongoDB (a Group including MongoDB, Inc., MongoDB Limited, and MongoDB Serviços de Software No Brasil LTDA).
We do not process payment data (such as your card, PayPal or other payment data) directly, this is instead processed by our payment processor (Stripe). For information on how they use and process your data, please see PayPal’s  privacy policy, here https://www.paypal.com/webapps/mpp/ua/privacy-full and Stripe’s privacy policy here https://stripe.com/gb/privacy 

Marketing data (information we process about you to send you marketing communications):

  • Name
  • Contact information (such as email address)

How long we keep this

We keep your information during our relationship with you and, beyond, for 3 years from the end of our relationship with you. We shall delete your information before this retention period if you opt-out or withdraw your consent (as applicable) of marketing communications.

We collect and process this information to send you marketing communications to let you know about news and updates relating to us, our Services and any other information that might interest you.

Legal basis

We process this information in accordance with our legitimate interest to develop our business activities for marketing communications by phone, postal mail or directed to current or potential customers, or by email to existing customers.

We process this information with your consent for marketing communications by email, SMS, instant messages to potential customers.

More Information

You can opt-out or withdraw consent (as applicable) at any time by contacting us using the details outlined above, or by clicking on the unsubscribe link in our emails.

Sources

We collect this information from you.

Recipients

We may use Active Campaign LLC and Sendinblue to manage our email marketing.

Referral data (information we collect and process about you to send you email inviting you to register for our Services):

  • Name
  • Email address

How long we keep this

If you did not respond, we keep your information during 3 months from sending you emails inviting you to register for our Services.

We delete your email address before this retention period if you opt-out.

If one of our customers wants to refer their contacts to our Services, they can provide us with your name and email address and we will send you an email invitation to visit our website.

Legal basis

We process your personal data for this purpose in pursuit of our and your contact’s legitimate interests in inviting you to use our Service and developing our business activities.

Sources

We collect this information from the contact who refers you.

Recipients

We may use Active Campaign LLC and Sendinblue to manage our email marketing.

Analytics data (information we collect and process about how you interact with our website and Services which might (but not always) be associated with a unique ID) including:

  • browser type and version, IP address, approximate location and time zone, access logs, device type and settings, operating system and other information provided by browser or device;
  • use you make of our Services, including the URLs and content you visit, actions and clickstream to, through and from our website and Service, date and time, page response times, errors, length of visits to website pages, interaction (such as scrolling, clicks and mouse-overs) data, details of the website which directed you to our Services.

How long we keep this

After 25 months the underlying data is deleted, but we may retain anonymized, aggregated statistics generated from that data.

We use our Services, HubSpot and Google to collect data about visitors to our website and Services, to understand how many people visit, where they come from, and how they interact with our website and Services, and to help us improve and maintain our website and Services and address bugs.

Legal basis

We may process website analytics data which uses cookies or similar technologies with your consent. Please see our Cookies Policy for more information

If we undertake analytics without storing or accessing information on your device (for example by reviewing log information on our servers which explain how our Services have been used) then we do this in pursuit of our legitimate interests in understanding how people use our website and Services and improving them.

More information

You can find out more about how Google uses data by reviewing their privacy policy here.

You can withdraw your consent for Google analytics by using the following link: Google Analytics.

Sources

We use HubSpot and Google’s services to collect this data and otherwise collect it from you.

Recipients

Google and HubSpot in the USA collect and process analytics data on our behalf.

 

3. PERSONAL DATA AND HOW WE USE IT (BUSINESS CONTACTS IN OUR DATABASE)
Your data How we use it Sources and recipients

Profile data:

  • Name
  • Contact information (including email, telephone number, social media profile URL)
  • Employer/company
  • Job title and information about skills which may be published through professional networking services and other sources
  • Approximate location of employer or workplace (e.g., country or city)

How long we keep this

We keep your information during 5 years from the last update of your business profile for accuracy reason. We delete your information before this retention period if you opt-out.

We collect business profile information from trusted business partners and various public sources, to enhance and maintain our database, and to keep it current and up to date, so we can provide our Services.

We make our database available to our registered customers for the following purposes:

  • to enable our customers to conduct identity checks for B2B marketing campaigns, recruitment purposes, and for the purpose of assisting those customers to verify information supplied by their own customers as described at (b):
  • certain customers compare data from our database with information supplied by their own customers, to help ensure those customers are who they claim to be.

For more detailed information about the way this personal data is used, please get in touch by writing to privacy@kaspr.io.

Legal basis

We process this data to pursue legitimate interests, including:

(a) our interests carrying on our business and providing our Services;

(b) the interests of our customers in obtaining information for checking identify of business contacts for B2B marketing purposes, recruitment purposes and to help detect and prevent fraud, misuse of their services and money laundering;

(c) the interests of people in our database, in receiving more information relevant to B2B products and services;

(d) the interests of the public in preventing fraud, misuse of services and money laundering.

More information

You can opt-out at any time from our sharing your information with our customers, by filling out this form: Opt-out

Sources

We collect this data from social networks such as LinkedIn, business directories such as Whois and GitHub and our data partners from time to time.

Recipients

Information in our database is made available to our customers.

 

 

4. TRANSFERS AND DISCLOSURE

Transfers

 As far as possible, your personal data are processed within the UK/European Union (EU)/European Economic Area (EEA). However, some of our service providers being located outside of the UK/EU/EEA, your personal data may therefore be transferred in third countries. When a third country does not provide an adequate level of protection, we ensure that the appropriate legal and/or contractual safeguards are in place for protecting your personal data, including Standard Contractual Clauses. A copy of such safeguards can be obtained by contacting us at privacy@kaspr.io 

Disclosure

  • Other than as set out above, we may disclose your personal data:

    • Our services providers (e.g., hosting provider, IT service providers, backup provider, etc.) for administrative, operational, technical and/or marketing purposes related to the Services.
    • Where required by law, government, competent authorities or the courts or to establish, exercise or defend our legal rights, to comply with our legal obligations including for the purposes of preventing crime and fraud (for example, we may share personal data with our professional advisors, investigators, or credit reference agencies).
    • With members of our corporate group, suppliers and subcontractors, as necessary for the purposes set out in this policy.
    If involved in an investment, merger, acquisition, or sale of our organisation or assets, personal data we hold may be shared on the basis of the legitimate interests of us, our shareholders, customers and other parties to a transaction, unless those interests are outweighed by prejudicial impacts upon you.